Shipping Policy

-We ship most in-stock orders within two business days.

-In-stock orders requesting expedited shipping will be shipped on the same day if received by 12:00pm Eastern Standard Time (EST).

-In-stock orders requesting expedited shipping received after 12:00pm Eastern Standard Time (EST) will be shipped on the next business day (Monday-Friday) and a fee will be added.

-In-stock orders requesting expedited shipping received between 12:00pm Eastern Standard Time (EST) on Friday and 12:00pm Eastern Standard Time (EST) on Monday will be shipped on Monday.

-Orders received on a national holiday or weekends will be processed on the next available business day.

-Back orders will be shipped as quickly as possible.

-Seasonal promos ship when product is available.

-All items that are per-quote will ship in the most efficient manner and fees will apply differently. 

-All purchases require shipping instructions.

-All purchases when delivered must have a signed proof of delivery.

DROP SHIPPING

Please note that drop-ship fees are different from one manufacturer to manufacturer.  We will automatically add the charge to your invoice in the event that an item is not in stock in our warehouse and needs to be drop-shipped via expedited service.  Be advised that we can only request that the manufacturer do so but they have their own guidelines.  (Culinary Convenience will notify you about the progress of your order.)

Some of our larger pieces of equipment must ship via truck; if your order has to be shipped by truck you will have the option for lift-gate service.  This service will be subject to a fee determined by the shipper and will be applied to your order should you select a lift gate service when you don’t have a loading dock or other option for large items.

Please note, most carriers prevent their drivers from assisting unloading heavy equipment and lower the delivery via lift-gate to ground level.

If your items ship via truck, you will be asked to specify residential or commercial address.  Shipping carriers need to differentiate between commercial and home addresses.  All addresses are zoned differently and are categorized as commercial or residential.  Most of the time, commercial addresses are zoned as commercial real estate.  To obtain a commercial rate, the ship-to must have tractor trailer access with loading dock ready for unloading with a palate jack or fork lift.  A business operating from a place where people live is not considered a commercial address.  If you choose a commercial zone, you will need to put your business name.  If for some reason you put a residential address as a commercial address, we won't be able to ship your order until you add the price difference (residential is normally more expensive than commercial).  

U.S. Customers

Continental U.S. shipments are via ground service unless you specify otherwise.  Alaska, Hawaii, Puerto Rico, and other U.S. islands/territories will ship via air services.

Payment:  Companies with an established account will be billed, provided an authorized purchase order has been received by Culinary Convenience.  Others, please pay by credit card (AMEX, VISA, MASTERCARD, and DISCOVER).

Paying by wire transfer may delay your shipping until we see the full transaction completed in our bank.

Shipping and Handling

Customers with an account or paying by credit card:

Continental U.S. (ground service) - Actual shipping charges will be added. 

Alaska, Hawaii, Puerto Rico, and U.S. islands/territories (air service) - Actual shipping charges will be added. 

Canada

Our prices are in U.S. Dollars.  Please make sure that wire transfers are in U.S. currency. 

Delivery:  Normally we ship via UPS or FedEx where available.  Allow 1-2 weeks for delivery. 

Expedited delivery can be arranged. 

Customs & Taxes: Customs fees and charges are NOT collected or prepaid by Culinary Convenience, Inc.  Your customs broker or UPS/FedEx will collect from you when package is delivered. 

Payment: Same as U.S. Customers 

Shipping and handling: Account or credit card customers, we will prepay and add to your order charge. 

Other Countries

Our prices are in U.S Dollars.  Orders are shipped by air. 

Payment - CALL US about your order.  We won't process your order until you contact us. 

We can provide you with a pro forma invoice, if necessary. 

We require payment in advanced by money order or by wire transfer to our bank account before an order can be processed. 

Customs and taxes - Same as Canada (see above). 

Shipping and Handling: Minimum order US $1,000.00  

Accounts or credit card customers – we will prepay and add to your order charge.  Money order/wire transfer customers - call for shipping. 

Culinary-Convenience.com reserves the right not to process or accept an order. Customer Service will contact you via email or phone.

If you have any questions regarding shipping policy, please feel free to contact us by phone at (954)525-0011 or email us at info@culinary-convenience.com